User Privacy Policy
This Privacy Policy explains how Kyngs collects, uses and protects personal information for players in Canada. We take your privacy seriously and describe below what data we collect, how we use it, who we share it with, and the choices you have about your information. This page covers account data, user activity, cookies and the steps we take to keep your information secure.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, address, email address and government ID as required for identity checks. We also store contact details you provide for account support.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system, language settings and location data (where you permit it). This information helps us keep the site secure and working correctly on desktop and mobile.
Transactional data
We record deposits, withdrawals, payment method details, game activity, bet history and bonus use. Transactional records are used for payments processing, account reconciliation and fraud prevention.
User activity
We log account activity such as login times, session duration, pages visited and interactions with games and promotions. These logs help us troubleshoot issues and improve our services.
How we use your information
We use collected data to create and manage your account, process payments, verify identity (KYC), prevent fraud, and comply with legal obligations. We may use aggregated or anonymized data for internal reporting and service improvement. With your consent we may also send marketing messages about offers and updates; you can opt out at any time via your account settings or the support section.
Data protection practices
We protect personal information using industry standard measures including encryption, secure servers and access controls. Only authorised staff and service providers with a business need can access personal data. We require third-party processors to implement appropriate safeguards under written agreements. We retain data only as long as necessary for operational, legal and regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functionality, remember preferences, analyse site performance and personalise content. Some cookies are essential for security and payment processing, while others enable analytics and marketing. You can manage cookie preferences in your browser or through the site cookie settings.
User rights
If you live in Canada you have rights to access the personal information we hold about you, request correction, limit or object to certain processing, and request deletion where applicable. You can exercise these rights through your account or by contacting support via the site. We may ask for proof of identity before responding to requests to protect your account.
Access, correction and deletion
To update account details log in and edit your profile. To request data export, correction or deletion, submit a request through the support area. Some information may be retained where required for legal, tax or regulatory reasons or to resolve disputes.
Information sharing and third parties
We share information with payment processors, identity verification services, game and platform providers, security and fraud prevention partners, and other service providers who perform functions on our behalf. We may also disclose information to comply with legal obligations or to protect rights and safety. Any third party that receives personal data is contractually bound to safeguard it.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be communicated via our website and, where appropriate, by notification inside your account. Please review this page periodically for the latest information.