Responsible Gambling Policy

Kyngs is committed to safer gambling and to helping players keep their play controlled and enjoyable. We believe player safety comes first, so we provide clear tools, account controls and support options to help anyone who wants to manage their time and spending. If you ever need assistance, we encourage you to reach out to our support team or to local professional services.

Player protection principles

We aim to protect players through transparency, easy-to-use controls and proactive monitoring. We respect your right to set limits, take breaks or close your account at any time. We train our staff to recognise signs of risky behaviour and to respond promptly and respectfully.

Activity-control tools

You can manage your account activity directly from your profile. Available controls include deposit limits, loss limits, session time limits and temporary account breaks. If you prefer, our support team can apply or adjust limits on your behalf after verifying your account.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Example ranges you might choose include CA$10 - CA$5,000 for a single period, but you can set amounts that suit your budget. Changes to deposit limits may take effect immediately or after a short processing period to prevent rapid increases.

Loss and time limits

Loss limits cap how much you can lose over a chosen period. Time limits let you restrict session length or set a maximum number of sessions per day. Use these tools to keep play within comfortable boundaries.

Account breaks and self-exclusion

If you need a break, choose a temporary account lock or a longer self-exclusion. Temporary breaks can be for short periods such as 24 hours or a few days. Longer self-exclusions typically range from weeks to several months, and permanent closure is also available. During self-exclusion we will restrict access and block marketing contact where possible.

Recognising problematic behaviour

• Chasing losses or increasing deposits after losing
• Neglecting work, family or other responsibilities
• Hiding gambling activity or using multiple accounts
• Borrowing or using funds intended for essentials
• Feeling anxious or restless when not gambling

Tips for staying in control

• Set and stick to deposit and loss limits before you start
• Use session timers and take regular breaks
• Only gamble with money you can afford to lose
• Turn off marketing messages if they encourage unwanted play
• Talk to a friend or family member if gambling feels stressful

Professional help and support organisations

If you feel you need professional support, contact your provincial helpline or local health services for guidance and counselling options. We can also provide information on national support services and referral pathways. To request account limits, a temporary lock or self-exclusion, contact our support team at [email protected] and we will assist you promptly and respectfully.