Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for quick help with deposits and withdrawals, KYC verification, bonus or promo queries, or access to responsible gambling tools. We offer live chat for immediate issues and email support for detailed requests. Our agents can guide you through payments, security checks and account updates, so you’ll get the right assistance quickly—see the contact details below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; chat typically under 15 minutes, email 12–24 hours) |
| General enquiries | [email protected] (billing, payments and corporate queries; response 24–48 hours) |
| Affiliate enquiries | [email protected] (partner programs & tracking) |
| Phone | +1 416 582 3497 (calls & SMS) |
| Working hours | Live chat 24/7 · Email Mon-Fri, 09:00-22:00 ET |
Contact by email
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please message [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing complete information helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. More complex issues, such as verification, payment investigations or security checks, can take longer depending on their nature and required documentation. If we need extra time we’ll let you know by email and provide an expected timeframe. For faster help, use live chat for urgent account or payment questions.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site, from promo requests to bug reports. Every message is reviewed carefully by our team and used to improve the service and user experience. Reach out anytime through live chat or email and we’ll follow up as soon as possible.